Winner Island Casino - Contact Us
Our crew is ready 24/7. Read more about us , see today's promotions or check our responsible gaming tools.
Live chat
Tap the chat bubble — average reply: 30 seconds.
support@winnerislandcasino.co.uk
Hours
24 hours a day, 7 days a week.
Send us a message
Reach the right team faster
For most questions, live chat is the fastest channel. For account security, KYC document review and responsible-gambling requests we recommend email so we have a written record. For sensitive questions, please use the dedicated address — never share personal documents in live chat.
| Topic | Best channel | Address | Typical response |
|---|---|---|---|
| General questions | Live chat | Chat bubble (any page) | Under 30 seconds |
| Account & login issues | Live chat or email | support@winnerislandcasino.co.uk | Under 30 minutes |
| KYC / document review | kyc@winnerislandcasino.co.uk | Under 24 hours | |
| Withdrawals | Live chat | Chat bubble | Under 1 hour |
| Responsible gambling | safergambling@winnerislandcasino.co.uk | Under 12 hours | |
| Press & partnerships | press@winnerislandcasino.co.uk | 2 business days | |
| Complaints | complaints@winnerislandcasino.co.uk | Acknowledged in 24h |
Complaints procedure
If something goes wrong, please contact our support team first — most issues are resolved on the same day. If we cannot resolve your complaint to your satisfaction within 8 weeks, you may escalate it free of charge to our independent Alternative Dispute Resolution provider, or to our regulator Anjouan Gaming under licence ALSI-202411081-FI2. Full details are in our terms and conditions.