Winner Island Casino - Responsible Gambling

Our commitments to you

• · We will never knowingly allow under-18s to gamble on our platform.
• · We will never target marketing at vulnerable players or those who have self-excluded.
• · We will never offer credit, cash advances or deposits from credit cards.
• · We will provide clear, accurate information about the cost of play, including RTP and odds.
• · We will train every member of staff to recognise the signs of gambling harm and respond appropriately.
• · We will donate a percentage of our gross gaming revenue to research, education and treatment via GambleAware.

Player-control tools

You can set, change or remove most of these tools at any time from the "Safer Gambling" area of your account. Tightening a limit takes effect immediately; loosening or removing a limit takes effect after a 24-hour cool-down period.

• Deposit limits. Set daily, weekly or monthly caps on the total you can deposit. We will prompt you to set a deposit limit on registration and remind you periodically.
• Loss and wager limits. Cap your net losses or total wagered amount over a chosen period. Once reached, you cannot place further bets until the period resets.
• Session time limits. Set a maximum length for any single session. We will log you out automatically when reached.
• Reality checks. Receive on-screen pop-ups every 15, 30 or 60 minutes summarising time played and net result. You can pause or end the session from the pop-up.
• Cool-off (time-out). Take a short break from 24 hours up to 6 weeks. During cool-off you cannot log in, deposit or bet, and we will not send you marketing.
• Self-exclusion. Exclude yourself from Winnerisland for 6 months, 1 year, 5 years or permanently. Self-exclusion cannot be lifted during the chosen period and continues for at least 7 days afterwards if you choose not to renew.
• Marketing opt-out. Turn off promotional emails, SMS, push notifications and personalised offers at any time, without affecting your account.

Spotting the signs of gambling harm

Gambling can stop being fun and start causing harm. Common warning signs include:

• · Spending more time or money on gambling than you intended
• · Chasing losses by increasing stakes or playing for longer
• · Borrowing money, selling possessions or missing bills to fund gambling
• · Lying to family, friends or colleagues about gambling
• · Feeling anxious, irritable or low when not gambling
• · Gambling to escape stress, depression or other problems
• · Neglecting work, study, relationships or hobbies because of gambling

If any of these apply to you or someone you know, please reach out for help. The sooner you ask, the easier it is to regain control. You can take a free, confidential self-assessment at BeGambleAware.org.

Protecting under-18s

It is illegal in the UK for anyone under 18 to gamble. We verify the age of every customer before they can deposit and use additional age-verification checks throughout the customer journey. If you live with children, please:

• · Keep your password and one-time codes secret and never let anyone use your account
• · Log out completely when you finish a session
• · Use parental-control software such as Net Nanny or Qustodio to block gambling sites on shared devices
• · Talk to children about the risks of gambling, including in video games and on social media

Free, independent support

• · GamStop — free national self-exclusion scheme that blocks you from all UK-licensed gambling sites for 6 months, 1 year or 5 years.
• · GamCare — free, confidential advice, treatment and support 24/7 via the National Gambling Helpline on 0808 8020 133 or live chat.
• · BeGambleAware — independent information, self-assessment tools and free treatment referrals.
• · NHS Gambling Clinics — specialist NHS treatment for problem gambling, free at the point of use.
• · Gamblers Anonymous UK — peer-support meetings across the UK based on the 12-step recovery model.
• · GamFam — support specifically for families and friends of people experiencing gambling harm.

Contact our Safer Gambling team

Our trained Safer Gambling team is available 24/7. If you'd like help setting limits, taking a break, or talking through your play, contact us at safergambling@winnerislandcasino.co.uk or via live chat. All conversations are confidential and will not affect your account standing.